The need for effective reference checking prior to making an offer cannot be over emphasised. A bit of effort at the front end may avoid heartache later. Use the relevant Reference Check Form. Ask probing questions and record the information received.
Telnet Reference Check Form
CCP Reference Check Form
It is strongly recommended that verbal references be conducted because written references can be misleading in terms of what they do not say. Even if the referee is overseas, call or conduct a Zoom/Teams meeting with them – the cost involved is insignificant compared to the downstream costs of making a poor hiring decision.
Under the Privacy Act the collection or release of personal information requires the applicant’s approval and it is better to have such authorisation in writing. When signed, the Application for Employment Form provides this authorisation. Also note that under the Privacy Act you may not disclose any information about an employee without the employee’s consent.